Yes. We email you automatically at four points:

1. When your order is confirmed
2. When it ships, with your tracking number
3. When it's delivered
4. If a refund is issued

Not seeing them? Check your spam folder first, then write to us: sometimes a typo in the email address is the culprit.

Yes, free of charge, any time before it ships. Email orders@icraftpuzzles.com with your order number and we'll sort it. Once a parcel has shipped we can't recall it, but you can still return it under our 30-day policy.

Email us straight away. If the order hasn't shipped we'll correct it at no cost. If it has, we have to wait for the carrier to return it to us, and reshipping is chargeable.

4 to 7 business days from order to doorstep. That covers one to two business days of handling, then transit.

Every order ships from within the United States, which is what keeps it to a week rather than a month. Full detail is in our Shipping Policy.

The continental United States: the 48 contiguous states and Washington DC. We don't currently deliver to Alaska, Hawaii, US territories or military addresses, and we don't ship outside the United States yet.

No. Your order is dispatched from inside the United States, so there is nothing to clear and no fee to pay on delivery. If a carrier ever asks you for one, don't pay it. Forward the message to us and we'll deal with it.

Yes. Shipping is free on every order, with no minimum.

A gap of 2–4 days between scans is normal, especially early on. If nothing has updated for 10 consecutive days, email us and we'll open a carrier investigation. If your order hasn't arrived within 30 days of the shipping email, you choose: replacement or full refund. Enter your number on our order tracking page to follow the parcel, and see Track Your Order for delivery times and what to do when tracking stops moving.

Multi-item orders sometimes ship separately, each with its own tracking number. You're never charged extra for this.

Most of our kits are friction-fit: the pieces lock together and no glue is needed. Any kit that does need glue or a tool says so clearly on its product page, and the necessary tools are included in the box. All you'll want to add is patience and a clear table.

Build time is listed on every product page. As a rough guide: the simplest kits run 2–3 hours, most sit between 4 and 6, and the largest mechanical models take 10 hours or more, usually spread over several evenings.

It varies by kit, and the recommended age is printed on every product page. Most of our mechanical models are designed for builders aged 14 and up; a number of the simpler ones are suitable from 8, with an adult alongside.

Not suitable for children under 3: every kit contains small parts and is a choking hazard.

Yes, every kit ships with illustrated step-by-step instructions in English. Stuck on a step? Send us a photo and we'll talk you through it.

Real wood varies. Grain pattern, tone and figuring differ from sheet to sheet, so no two finished kits look exactly alike. That variation is a feature of the material, not a fault, but if what arrived looks genuinely wrong, send us a photo and we'll take a look.

Not yet. It's on our list. Email hello@icraftpuzzles.com if you'd like a custom project and we'll tell you when we can take it on.

This is the easiest thing on this page to fix. Email return@icraftpuzzles.com with your order number and a photo of the piece. We open the replacement claim and follow it through for you, free of charge, and you keep the kit: no return needed in almost every case. The full process is on our Replacement Parts page.

Yes, within 30 days of delivery, if the kit is unused, complete and in its original packaging. We don't charge restocking fees.

If the item was damaged, faulty or wrong, we cover return shipping. If you simply changed your mind, you cover it. Full detail in our Return & Refund Policy.

If a kit has been fully assembled, glued, painted or modified, we can't take it back, unless it arrived damaged or faulty, in which case we'll always make it right.

We inspect returns within 3 business days of arrival and issue the refund within 3 business days of approval. Your bank then takes another 5–10 business days. Expect 7 to 14 business days overall.

All major credit and debit cards, plus Shop Pay, Apple Pay and Google Pay. Every transaction is encrypted, and we never see or store your card number.

Prices are shown in USD excluding sales tax. Any tax due for your state is calculated and displayed at checkout before you pay.

Write to support@icraftpuzzles.com or use our contact page. Include your order number if you have one: it saves a round of emails.

We're here Monday to Friday, 9:00 AM – 8:30 PM ET, and reply within 2 business days.