Shipping policy

ICraftPuzzles, operated by MAZIGH LLC

Last updated: 13 September 2026

Everything about how and when your order reaches you. If anything is unclear, email support@icraftpuzzles.com or call +1 (716) 327-4862. We reply within 2 business days.

Where we ship

We ship to addresses within the continental United States, Canada and Australia, from local warehouses in each country.

We do not currently deliver to Alaska, Hawaii, or military addresses (APO, FPO, DPO). If an order is placed to one of these destinations we will contact you and refund it in full.

Shipping rates

Shipping is free on every order to the United States, Canada and Australia, with no minimum.

Destination	Shipping cost	Delivery time
United States	Free	4 to 7 business days
Canada	Free	3 to 7 business days
Australia	Free	3 to 7 business days

Nothing is added for shipping at checkout or afterwards. There are no customs charges, duties or brokerage fees.

Processing and delivery times

Stage	Timeframe
Order processing	1–2 business days
Transit and delivery	3–5 business days
Total, order to doorstep	4–7 business days

Business days are Monday to Friday, excluding US public holidays. Orders placed over a weekend or holiday begin processing the next business day. During holiday and promotional periods, delivery can take a few extra business days.

Tracking your order

You receive an order confirmation email at checkout, and a shipping confirmation email with your tracking number as soon as your parcel ships.

Tracking can take 1–2 business days to show its first scan. That is normal and does not mean your parcel is lost.

Split shipments

If you order several items they may ship separately and arrive on different days. You are never charged extra for this, and each parcel has its own tracking number.

Changing or cancelling an order

You can cancel or change an order free of charge at any time before it ships. In practice, that means within about 24 hours of ordering. Email support@icraftpuzzles.com with your order number.

Once an order has shipped, our Return & Refund Policy applies: you still have 30 days from delivery to return it.

Incorrect addresses

Please check your shipping address before completing checkout. We can correct an address only while the order is unshipped. Email us immediately with your order number.

If a parcel is returned to us because the address was incomplete or incorrect, we will reship it once you cover the reshipment cost, or refund the order minus the original shipping cost.

Delays and missing parcels

Delivery times are estimates, not guarantees. If your tracking has not updated for 10 consecutive days, contact us and we will open an investigation with the carrier.

If tracking shows your parcel as delivered but you have not received it, check around your door, with neighbours and in your building's mail room, then contact us within 7 days. We will investigate and make it right.

If your order has not arrived within 30 days of the shipping confirmation email, we will send a replacement or refund you in full (your choice).

Damaged parcels and missing pieces

Our kits contain small laser-cut parts. If your parcel arrives damaged, or a piece is broken or missing, email return@icraftpuzzles.com within 30 days of delivery with photos of the item and the outer box. In most cases we send free replacement parts and you keep the kit. See our Return & Refund Policy.